Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Bytecraft Technologies Inc. ("Byteu.CA," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Contact Information

Privacy Officer:
Bytecraft Technologies Inc.
Toronto, Ontario, Canada
Email: [email protected]
Phone: 1-800-BYTEU-CA

3. Information We Collect

3.1 Personal Information

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Educational Information: Course enrollment data, progress records, certificates, assignments
  • Technical Information: IP address, browser type, device information, cookies
  • Communication Records: Support inquiries, feedback, chat logs during live sessions

3.2 How We Collect Information

We collect information through:

  • Online enrollment forms
  • Payment processing systems
  • Course platform interactions
  • Customer support communications
  • Website analytics and cookies
  • Live class recordings and interactions

4. How We Use Your Information

4.1 Primary Purposes

We use your personal information for:

  • Processing course enrollments and payments
  • Delivering educational services and materials
  • Communicating about courses, schedules, and updates
  • Providing customer support and technical assistance
  • Tracking academic progress and issuing certificates
  • Improving our educational programs and services

4.2 Secondary Purposes

With your consent, we may also use your information for:

  • Marketing communications about new courses or services
  • Success story testimonials (with explicit permission)
  • Alumni networking opportunities
  • Statistical analysis and research (in anonymized form)

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

  • Payment Processors: Stripe, PayPal (for secure payment processing)
  • Email Services: For course communications and updates
  • Cloud Storage: For secure data storage and backup
  • Analytics Providers: Google Analytics (anonymized data)
  • Learning Management Systems: For course delivery platforms

5.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Investigate fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Retention

6.1 Retention Periods

We retain your personal information for the following periods:

  • Course Records: 7 years after course completion (for certification verification)
  • Payment Records: 7 years (as required by Canadian tax law)
  • Marketing Communications: Until you unsubscribe or request deletion
  • Support Records: 3 years after last interaction
  • Website Analytics: 26 months maximum

6.2 Secure Deletion

When retention periods expire, we securely delete or anonymize your personal information in accordance with industry best practices.

7. Your Privacy Rights

7.1 Access Rights

You have the right to:

  • Request access to your personal information
  • Receive a copy of your personal information in a readable format
  • Know what personal information we have and how it's being used

7.2 Correction Rights

You have the right to:

  • Request correction of inaccurate personal information
  • Update your contact and enrollment information
  • Request completion of incomplete records

7.3 Deletion Rights

You have the right to request deletion of your personal information, subject to our legal retention obligations.

7.4 Consent Withdrawal

You may withdraw consent for marketing communications at any time by:

  • Clicking unsubscribe in any email
  • Contacting our privacy officer
  • Updating your preferences in your account

8. Data Security

8.1 Security Measures

We implement comprehensive security measures including:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage systems
  • Access controls and user authentication
  • Regular security audits and vulnerability assessments
  • Employee training on privacy and security practices
  • Secure backup and disaster recovery procedures

8.2 Data Breach Response

In the event of a data breach, we will:

  • Contain and investigate the breach immediately
  • Notify the Privacy Commissioner of Canada if required
  • Notify affected individuals if there's a risk of harm
  • Take steps to prevent future breaches

9. Cookies and Tracking

9.1 Cookie Usage

Our website uses cookies for:

  • Essential website functionality
  • User authentication and session management
  • Analytics and performance monitoring
  • Personalized user experience

9.2 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9.3 Third-Party Analytics

We use Google Analytics with anonymized IP addresses. You can opt-out using the Google Analytics Opt-out Browser Add-on.

10. International Data Transfers

Your personal information may be stored and processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

  • Contractual protections with service providers
  • Compliance with applicable data protection laws
  • Regular monitoring of data handling practices

11. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of significant changes via email
  • Obtain consent for material changes affecting your rights

13. Complaints and Concerns

13.1 Internal Complaints

If you have concerns about our privacy practices, please contact our Privacy Officer at [email protected]. We will investigate and respond within 30 days.

13.2 External Complaints

You may also file a complaint with:

  • Privacy Commissioner of Canada
    Phone: 1-800-282-1376
    Website: priv.gc.ca
  • Information and Privacy Commissioner of Ontario
    Phone: 1-800-387-0073
    Website: ipc.on.ca

14. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Privacy Officer
Bytecraft Technologies Inc.
Email: [email protected]
Phone: 1-800-BYTEU-CA
Mail: Toronto, Ontario, Canada